Last updated: February 14, 2020
1. WHAT THIS POLICY COVERS
THE INFORMATION WE COLLECT
HOW WE USE YOUR INFORMATION
HOW WE SHARE INFORMATION WITH OTHERS
THE CHOICES YOU HAVE WITH RESPECT TO YOUR PERSONAL INFORMATION
DATA STORAGE AND RETENTION
INTERNATIONAL DATA TRANSFER
YOUR CALIFORNIA PRIVACY RIGHTS
LINKS TO OTHER WEBSITES
QUESTIONS, CONCERNS, OR COMPLAINTS
2. INFORMATION WE COLLECT
2.1 Personal Information. We collect personal information that identifies you, whether directly or indirectly, such as your name, address, email address, phone number, your company name or your title. When anonymous information is, directly or indirectly, associated with personal information, the resulting information also is treated as personal information. For example, we may collect information about your experience working as an accountant or financial professional.
2.2 Information We Collect about Users. Personal information may include information you provide us directly or information we collect through your use of our Services, such as your preferences or your search terms. Personal Information may include, without limitation, your name, your email address, your billing address, your credit card or banking information, your degree or license (if required), your profession, your business or industry, your professional experience, and other personal information you provide to us through your use of the Services.
2.3 Promotions, Surveys, Questionnaires. When you contact us or we contact you or you take part in promotions, surveys or questionnaires about our Services, we may collect: personal information you provide about yourself; details of emails and other digital communications we send to you including information about the emails you open and links in them that you click on; and your feedback and contributions to surveys and questionnaires.
2.4 Create User Account to Access Services. You may visit our Site without creating an account, but you will not have full access to our Service. In order to use our Services, you must create a user account. To create a user account, you must provide us with personal contact information, such as name and email address. We only gather the information you give us access to, and we only use it as described below. We only collect the minimum amount of personal information necessary or appropriate to fulfill the purpose of your interaction with us or to serve you more relevant ads or promotional offers. Personal Information does not include aggregated, non-personally identifying information. You may refuse to supply personal information; however, that refusal may prevent you from using Nextwork’s Services.
2.5 Confidentiality and Project Postings. In order to access the Service, the Client may post certain information regarding a Project by completing a form online or by speaking directly with a Nextwork employee. This information may include, among other things, a description of the user’s Project and business. Any Project posted by Client will only be visible to the Client and those Freelancers that have been matched by Nextwork. Therefore, no Project is confidential. Please do not share sensitive or confidential information via the Service.
3. HOW WE USE YOUR PERSONAL INFORMATION
3.1 Provide the Services You Request. We use the personal information you provide to us to perform the Services you requested. For instance, we use personal information to allow Clients to select the Freelancer for its needs; facilitate communication between Freelancer and Client; to complete customer surveys; and simplify invoicing and billing for Projects. We also use personal information to populate online profiles. We will not use your personal information for any purpose other than the purpose for which it was originally obtained without your prior consent.
3.2 To Communicate with Users. We may also use your personal information to communicate with you. For instance, we may use information you provide to send you information regarding our Services, such as promotions or events; to provide you with technical support; to solicit feedback about our Service; or to notify you if our policies change.
3.3 Payment to Freelancers. When Client makes a payment to Freelancer, (i) Client may need to provide financial account information, such as credit card number or bank account number and (ii) Freelancer may need to provide financial account information, such as bank account number to receive payment through Stripe.
3.4 To Improve Our Service. We may use aggregated, non-personally identifying information gathered from our web server to operate, improve, and optimize our Site and Service.
3.5 Serving More Relevant Ads. We may use personal or non-personal information to serve you more relevant ads or promotional offers that may interest you.
3.6 Manage and Improve Our Day-to-Day Operations. We analyze information to manage and improve our Site, such as, to develop and improve our services, information technology systems, know-how, and the way we communicate with you, and to detect and prevent fraud or other crime.
4. SHARING PERSONAL INFORMATION WITH OTHER THIRD PARTIES
4.2 Service Providers. We might transfer your information to service providers to perform certain functions or services on our behalf. We require all our service providers to maintain the privacy, confidentiality and security of personal information and data. We take steps to ensure that these parties take protecting your privacy as seriously as we do.
4.3 Support Services. We engage third parties to perform services on our behalf such as software maintenance services, hosting services, email service providers, database management, web analytics, and other services.
4.4 Services. With your consent which you express by using our Services after reviewing this Privacy Statement and our Terms of Services, we may share your personal information to perform services you have requested, including displaying the information you have chosen to share in order to post a Project.
4.5 Your Documents. If you choose to make available a document for a Freelancer to view, the Freelancer may review such documents through our messaging feature.
4.6 Access Given to Our Employees and Service Providers. We disclose your personal information only to those of our employees and third party contractors (e.g., our email service providers and payment processors).
4.7 In a Merger. We may share your personal information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will seek to continue to ensure the confidentiality of your personal information, and we will notify you on our Site before any transfer of personal information. The purchaser will have to honor any promises we have made in this Privacy Statement or our Terms of Services.
5. YOUR CHOICES
5.1 Right to Review and Rectify Your Personal Information. You may access your account at any time to correct, update, or delete inaccuracies by logging into your account through our Site. If additional assistance is required to change or delete inaccuracies within your personal information or you would like to know what information about you was collected, please contact us. We reserve the right to charge for copies of data requested.
5.2 Right to Remove or Withdraw Consent. You have the right to withdraw consent where such consent is required to share or use data, however, you will not be able to opt-out on via the Site.
5.3 Request to Delete. If you receive communications from us and no longer wish to receive them, please follow the opt out or removal instructions in the email. To delete your account, you must contact us. Since your personal information is required for us to provide you with products and services, deleting it will terminate your access to our products and services. We may be required by law to retain personal information to exercise or defend legal claims, or contractual obligations with our customers, or information in connection with our obligation to provide products and services. We may de-identify and anonymize some data for purposes of retaining it.
5.4 Data Portability. If you would like us to transmit your personal information to another company providing similar services and we are required to so by law, we will work with them to do so upon request and verification of such request with both the requestor and the company receiving the personal information.
5.5 Right to Redress. If you believe we have violated any data protection laws, please contact us immediately. You may also file a complaint directly to your local Data Protection Authority.
5.6 Communication. We will provide you reasonable mechanisms to exercise your choice regarding receipt of information from Nextwork. When you receive an email from us, you may opt-out from receiving future emails from Nextwork by clicking on the unsubscribe link contained in the e-mail, or you may contact us.
6. TRANSFER OF YOUR PERSONAL INFORMATION
Your personal information may be transferred to, stored, and processed in a country that is different from your country of residence. In any case, we have put in place appropriate safeguards in accordance with applicable legal requirements to ensure that your data is adequately protected. In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.
7. SECURITY OF YOUR INFORMATION
7.1 The security of your personal information is important to us. To help protect privacy and personal information you transmit through use of our Site, we maintain physical, technical and administrative safeguards. We take reasonable and appropriate measures to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction by taking into due account the risks involved in the processing and the nature of the personal data.
7.2 We restrict access to your personal information to those employees who have a need to know such information to provide products and services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we store, process or transmit.
8. DATA STORAGE AND RETENTION
Your personal information is stored by Nextwork on its servers, and on the servers of the cloud-based database management services Nextwork engages, located in the United States. We will retain and use your personal information for as long as your account is active, as needed to provide you products and services, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. For more information on where and how long your personal information is stored, and for more information on your rights of erasure and portability, please contact us.
9. DATA INTEGRITY
Nextwork will use your personal information only for the purposes for which it was collected, unless you provide prior consent. We will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.
10. INTERNATIONAL DATA TRANSFER
Nextwork is a global business. Personal information may be stored and processed in any country where we have operations or where we engage service providers. Nextwork uses approved EU Standard Contractual Clauses (also known as SCC) for the international transfer of personal information collected in the European Economic Area and Switzerland.
11. YOUR CALIFORNIA PRIVACY RIGHTS
California residents who have an established business relationship with Nextwork may make a written request to Nextwork about whether we have disclosed any personal information to any third parties for the third parties' direct marketing purposes during the prior calendar year. To make such a request, please contact us.
12. CHILDREN’S PRIVACY
We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and no part of the Site or the App is directed to children under the age of 18. If you learn that your child has provided us with personal information without your consent, you may contact us. If we learn that we have collected any personal information from children under 18, we will promptly take steps to delete such information and terminate the child’s account.
14. LINKS TO OTHER WEBSITES
15. QUESTIONS, CONCERNS, OR COMPLAINTS
Please contact us at:
Attn: Data Privacy Officer
Address: 422 Richards Street, Suite 170, Vancouver, BC V6B 2Z4
1. WHAT IS A COOKIE?
1.1 A cookie is a small data file that is placed on your device when you visit a website. Cookies are widely used in order to make websites work or to work more efficiently, as well as to provide reporting information. A cookie may have unique identifiers and reside, among other places, on your device, in emails we send to you, and on the Site.
1.2 Cookies may be set by Nextwork or third parties that perform services on our behalf. Cookies enable features or functionality in connection with our Site, for example, advertising, interactive content, and analytics. Cookies created by certain third parties can recognize your device when you visit our Site and when you visit certain other websites.
1.3 We may use other technologies similar to web beacons, which are sometimes called “tracking pixels” or “clear gifs”. These are tiny graphic files that contain a unique identifier that enable us to recognize when someone has visited our Site or opened an email that we have sent them. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
2.1 Some cookies are required for technical reasons in order for our Site to operate. Others provide a better experience on our Site by remembering some of your activities on the Site (including through our plug-ins, widgets, and embedded content).
2.2 Some cookies are required to enable you to navigate throughout our Site. For example, to identify you as being logged into the Site or to make sure you connect to the right service on our website when we make any changes to the way our website works.
2.3 Some cookies provide a better experience on our Site. For example, without cookies to remember some of your settings and activities on our website, you would not be able to create a user account.
2.4 Some cookies collect information about how you use the Site to help us improve how our Site is being used, and to help us understand what may interest you and personalize your experience accordingly.
3. THIRD-PARTY COOKIES
We work with analytics service providers, advertising partners, and advertising networks that may have access to your device information which is anonymous data. In other words, third parties do not collect information such as your name, contact details or other personal information.
4. HOW CAN I CONTROL COOKIES?
4.1 You can amend or "opt out" of the collection of information created through cookies or other technology by actively managing the settings on your browser or mobile device. If you choose to reject cookies, your access to some functionality and areas of our Site may be restricted.
4.2 We use the Google Analytics service that relies on cookies to analyze how visitors use the Site and generate statistical reports. This information will generally be transmitted to and stored by Google. For more information about Google’s data server location, please visit https://www.google.com/about/datacenters/locations/. See 'How to control and delete cookies' below for information on how you can exercise choice over the collection and use of this data.
4.3 Third parties, including Facebook and LinkedIn, may use first-party cookies, third-party cookies, web beacons, and other storage technologies to collect or receive information from our services and elsewhere on the Internet, and use that information to provide measurement services and target ads. You may see our remarketing ads on Facebook or LinkedIn after you have used our Services. For this to happen Facebook or LinkedIn uses unique cookies that are activated and placed in a visitor’s browser when they land on a webpage. Facebook lookalike audience targeting allows us to show ads on Facebook to people who are similar to those who have already visited or made a purchase from our Services. To opt-out of Facebook’s or LinkedIn collection and use of information for ad targeting visit: https://www.facebook.com/help/568137493302217 or https://www.linkedin.com/help/linkedin/answer/62931?lang=en.
4.4 These service providers place a cookie on your device and this then enable us at times to track the success of our advertising campaigns, by using a visitor identification technology such as "web beacons," or "action tags," which count visitors who have come to the Site after being exposed to our cookie banner ad on a third party site. We do not use this technology to access your personal information and it is only used to compile aggregated statistics about visitors who come to the Site and to gauge the effectiveness of our ads. The information generated by these beacons is transmitted to us via Google.
5. HOW TO CONTROL AND DELETE COOKIES
5.2 Most web browsers automatically accept cookies but, if you prefer, you can set your browser to either accept all new cookies, have set it up to notify you when you receive a new cookie or disable cookies altogether. If you wish to restrict or block the cookies which are used on the Site, or indeed any other website, you can do this through your browser settings. Please refer to the Help function within your browser to learn how to do this, as every device is different.
5.3 Please note that by blocking or deleting cookies on the Site, you may not be able to take full advantage of the Site if you do so.
6. COOKIES SET ON THIRD PARTY SITES
7. DO NOT TRACK SETTINGS
Some web browsers have settings that enable you to request that our website not track your movement within our website. Our website does not obey such settings when transmitted to and detected by our website. You can turn off tracking features and other security settings in your browser by referring to your browser’s user manual.
8. MORE INFORMATION ABOUT COOKIES